Frequently Asked Questions


 

Product

 

Question:

Can I install it myself?

Answer:

No, must be installed by factory trained professional.

 

Question:

Can I take it through the car wash?

Answer:

Yes but DO NOT allow high pressure washers to contact Bray material directly.

 

Question:

Can I use a power washer?

Answer:

No, power washers will damage hard coat.

 

Question:

How long will it last?

Answer:

Typical each layer lasts 5 to 12 months depending on proper maintenance and environmental conditions

 

Question:

Is it bullet proof?

Answer:

No.  Bray Windshield protection is impact resistant, not impact proof.  Bray material will protect against minor daily road debris.

 

Question:

How do I know when I need to remove it?

 

Answer:

When you experience any visual impairment, remove material immediately.

 

 

Shipping

 
 

Question:

What is your Company's Shipping & Handling Policy?

Answer:

Shipments are processed Monday through Friday. Please allow up to 5-7 business days for UPS ground shipping to deliver to your door, unless Express Shipping was selected.
When shipping within the 48 contiguous states, standard ground service will be used.
NOTE: Our company cannot deliver standard ground services to P.O. Boxes and USPS will need to be selected.
Once you have chosen the products you wish to purchase and have entered them into your shopping cart, the shopping cart technology will detect the products in your cart and offer you additional shipping options and exact shipping and packaging pricing for your convenience. These shipping options may include:
- USPS Parcel Post
- Ground Service
- 3 Day Service
- 2 Day Air
- Next Day

Shipping Restrictions:
Depending on where you live, you may not be offered all shipping options. In some instances, we are not able to deliver certain products to your location.

NOTE: We cannot ship any product via air service to APO/FPO addresses.
International Shipping Is Available Please call (916) 913-0051 for a quote. Don't forget to ask to see if we have a distributor in your country!

 

Question:

Shipping & Handling Charge Explanation

Answer:

We ship 99% of our ground delivery orders via UPS Ground to ensure timely, damage-free delivery. Many of our products including most windshield protection rolls ship in boxes that are subject to an "oversize" package surcharge. Our robust packaging has been designed to protect your purchase from our factory to your door so that it arrives damage free. We have standardized our shipping and handling charges by taking our average cost for safely shipping a package an average distance in America, carefully packed by our expert staff.

Returns

 

Question:

What is your return policy?

Answer:

To begin the return process, Please call our Customer Service Department at (916) 913-0051 to obtain a return authorization number. Your return authorization number is valid for a period of 30 days from the date you received your order. Any returns without a valid return authorization number will be refused. Please write the return authorization number below our return address on the outside of the box. To expedite this process, you may also fill out a return request form by clicking here.

Note, all products must be returned in new, unused condition in their original box. Shipping must be prepaid by the customer on all returns. Refund will be given on merchandise returned, less shipping, restocking fees & packaging. We do not accept C.O.D. returns.

 

Warranty

 

Question:

Dose product warranty cover hard coat and scratching?

Answer:

No product warranty is just for manufacturing defects. Typical the defects are seen before installation. I you are looking for a warranty that covers scratching you must get the Bray no- scratch warranty.

 

Question:

Dose Bray have a warranty that covers hard coat and scratching?

Answer:

Yes Bray is the only windshield protection product that has a warranty for hard coat failure and scratching. This is the Bray Windshield Skin Plus product lines. Not every dealer carries the Windshield Skin Plus product line so make sure you are getting the Factory Bray No Scratch Warranty cards.